Support — SMS / Text Messaging Terms

Overview

Ganaz provides a two-way text messaging support line for our customers. This page describes how that messaging program works, how consent is obtained, and how you can get help or stop receiving messages.

How the program works

Our support phone number is shared with customers directly in support emails sent by Ganaz. If you choose to text that number, our support team will reply to assist you, answer your questions, or route your request to the appropriate team. On occasion, we may send you a related service message — for example, confirming a good time for a support call or following up on an open request.

We do not send marketing or promotional text messages through this program.

Consent

You consent to receive text messages from Ganaz by texting our support number after receiving it from us. This consent is for SMS support communications only. It is requested separately from any consent for phone calls or email, and you are never required to consent to text messaging as a condition of receiving our services.

Your mobile number and your consent to receive text messages are used solely to operate this support program. We do not sell, rent, or share your mobile number or messaging consent with third parties or affiliates for their marketing purposes.

Message frequency

Message frequency varies and depends on your interactions with our support team.

Cost

Message and data rates may apply, depending on your mobile carrier and plan. Ganaz does not charge for participating in this program.

How to get help

For help, reply HELP to any of our messages, or contact us at: support@ganaz.com

How to opt out

You can opt out at any time by replying STOP to any of our messages. After you reply STOP, you will receive one confirmation message and then no further messages from this program. To resume messaging, reply START.

Privacy

Information collected through this messaging program is handled in accordance with our Privacy Policy.